Canada Gazette, Part I, Volume 158, Number 50: Employment Insurance Board of Appeal Regulations

December 14, 2024

Statutory authorities

Sponsoring department
Department of Employment and Social Development

REGULATORY IMPACT ANALYSIS STATEMENT

(This statement is not part of the Regulations.)

Executive summary

Issues: The Government of Canada has committed to the implementation of reforms to the recourse process for Employment Insurance benefits. To respond to the needs of Canadians, legislative amendments to the Department of Employment and Social Development Act (DESDA) have established the Employment Insurance Board of Appeal (Board of Appeal). The proposed regulations set out the rules and procedures to be followed for first level Employment Insurance appeals by involved parties (an appellant, the Canada Employment Insurance Commission [the Commission] as well as a claimant or an employer) who have a direct interest in a reconsideration decision being appealed.

Description: The proposed regulations set out the processes and procedures for Board of Appeal issues such as filing an appeal, Board of Appeal regions, hearing format, quorum, issuing of decisions, hearings held in private and considerations for hearings that involve allegations of harassment. The proposed regulations provide consistency and transparency to the administrative functions of the Board of Appeal and protect all parties’ rights and obligations for first level Employment Insurance appeals.

Rationale: Under section 68.2 of DESDA, the Commission may make regulations with regard to the Board of Appeal with the approval of the Governor in Council.

Regulatory costs are estimated over 10 years, beginning in fiscal year 2025–26. The estimated costs of this proposal are $330,136 over the 2025 to 2034 period. These costs are expected to be offset by qualitative gains.

Issues

The existing recourse or appeal process for first level Employment Insurance (EI) appeals is not responsive to the needs of Canadians. The Department of Employment and Social Development Act (DESDA) was amended to allow for the creation of the Employment Insurance Board of Appeal (Board of Appeal), representing the interests of workers, employers, and the Government of Canada. The proposed Employment Insurance Board of Appeal Regulations (the proposed regulations) are needed to provide the processes and procedures that parties must follow, which will in turn allow them to navigate first level Employment Insurance appeals more easily.

Background

The Social Security Tribunal (the Tribunal) began operations in April 2013, replacing four previously separate administrative tribunals.footnote 1 The objective of the Tribunal was to streamline and simplify the appeal process for the Old Age Security (OAS), Canada Pension Plan (CPP), and EI programs, generating efficiencies and cost savings. While some savings have been realized since 2013, two subsequent reports prepared for parliamentarians in 2016 raised concerns regarding the changes to the appeals system and the impact this model had on the clients it served. Both reports pointed to opportunities for improvements.footnote 2

In response, a comprehensive third-party review of the Tribunal was commissioned, entitled Review of the Social Security Tribunal of Canada for Employment and Social Development Canada (the Review),footnote 3 which provided options on how to improve the appeal processes and ensure they meet the needs of Canadians. Published in January 2018, the Review included extensive public consultations (surveys, submissions, focus groups) with various stakeholders, including EI appellants, and members of the previous tribunals and current Tribunal, among others. It highlighted concerns over lack of transparency in the appeal process and a system that was too legalistic, making it difficult for users to understand and navigate, especially during times of financial vulnerability or while experiencing serious health issues.

The Review found that, for users, the processes were complex, impersonal, and intimidating, which discouraged claimants from moving beyond the reconsideration stage of the process. The public consultations conducted as part of the Review revealed dissatisfaction and frustration with service standards, timelines, the accountability of the Tribunal and the accessibility of various processes.

In August 2019 the Department of Employment and Social Development (ESD) announced a series of reforms to make the recourse process more responsive to the needs of Canadians. This included the creation of the Board of Appeal to replace the EI Section of the Tribunal — General Division (the Tribunal’s General Division), to hear and decide all first level (or initial) EI appeals. The creation of the Board of Appeal is intended to make the recourse process quicker, easier, and more responsive to user needs.

Legislative amendments to DESDA to allow for the creation of the Board of Appeal were introduced in Budget 2022; however, they were later removed to allow for further consultations with stakeholders. Legislative amendments were then reintroduced as part of the Budget Implementation Act, 2023, No. 1 (BIA 2023) on March 28, 2023. The legislative changes, which were developed based on feedback from stakeholders, including labour and employer groups, include a return to a tripartite (three-person) appeal system, similar to the former EI appeal system for first level appeals, which better supported client service in comparison to the current single decision-maker model of the Tribunal.

On June 22, 2023, the BIA 2023 received royal assent. The provisions in the BIA 2023 provide authority in DESDA for the creation of the Board of Appeal and include authority for the Commission to make regulations with regard to the Board of Appeal, subject to approval by the Governor in Council. An order in council is required to bring into force the changes to DESDA, which will be sought at the same time as the final approval of the regulations. The legislative amendments establish a 30-day time limit to file an appeal, require decisions of the Board of Appeal to be made in writing, and allow appeals to be considered abandoned where the Board of Appeal has not been able to contact the appellant or the appellant has failed to respond to the Board when asked to do so. The amendments also include the authority for the Board of Appeal to reopen abandoned appeals in certain conditions.

The Commission is an organization representing three groups: employers, labour and the Government of Canada. It plays a leadership role in overseeing the EI program. Due to its representation of three groups, the Commission is commonly referred to as a tripartite organization. It is legislated to annually monitor and assess the EI program and oversees the EI Monitoring and Assessment Report (MAR), which is tabled in Parliament annually.

The proposed regulations apply to the governance, administration and functioning of the Board of Appeal and will provide direction on its practices and procedures, including for appellants, added parties, their representatives, decision-makers (known as members) as well as Board of Appeal staff. This will ensure appeals before the Board of Appeal are handled in a consistent manner that respects the principles of fairness and natural justice.

Objective

The objective of the proposed regulations is to enable the operations and support the launch of the Board of Appeal so that the recourse process for EI appeals is easier to navigate and more responsive to the needs of appellants and all other added parties.

Description

The proposed regulations include the following provisions:

Definitions

General principles

The proposed regulations include a requirement that they be interpreted and applied in a way that makes the appeal process as simple and efficient as the principles of natural justice allow. Natural justice refers to a person’s right to be heard and have a fair hearing.

General provisions

Application

The proposed regulations would apply to appeals made under section 113 of the Employment Insurance Act, which offers the right to appeal a reconsideration decision made with respect to a claim for EI benefits.

Where there are procedural issues related to appeals that are not set out in the final regulations, the Board of Appeal must determine the procedure in a way that is consistent with the regulations, keeping in mind the party’s right to be heard and to have a fair hearing. The regulations also require parties to comply with the Board of Appeal’s directions, to respect deadlines and to communicate with the Board of Appeal as required.

Interpretation services and accommodation requests

Under the proposed regulations, an appellant may choose either English or French for their appeal, and any other party may participate in the official language of their choice.

Where a party requests interpretation services, these services would need to be requested in writing as soon as is feasible, and the Board of Appeal would need to provide interpretation to the extent possible. The proposed regulations would also permit a party to be accompanied by their own interpreter if preferred; this would, however, be at their own expense.

Where a party has made a request for accommodation, the Board of Appeal must as much as possible accommodate them so that they are fully able to participate in the appeal process.

Reimbursement and compensation

The proposed regulations provide that any party who is required to attend a hearing in person may be reimbursed for their expenses or receive an allowance if (a) the party must travel in excess of 100 km from the postal address listed in the appeal file to reach the hearing location; and (b) a request for reimbursement is made in writing and is approved before the hearing date.

Board of Appeal regions

The proposed regulations identify the various regions that the Board of Appeal will serve. Each region has more than one location where appeals may be heard in-person utilizing current Service Canada centres throughout the country. The regions are listed in Column 2 of the schedule to these proposed regulations.

The regions listed in Column 2 would each designate a central city for a geographical area which, for the purposes of the Board of Appeal, would serve several localities in that same region. The main localities served by each of the 39 regions would be provided on the Board of Appeal website. Board of Appeal members would be assigned to one of these 39 regions.

Quorum

An appeal to the Board of Appeal is normally heard before a panel of three members who would make a decision on the appeal. For hearings heard by three panel members, the majority of the members must agree for a decision to be made. The proposed regulations allow hearings to take place even if a member of the Board of Appeal panel cannot attend due to unforeseen circumstances, as long as there are two members, one of whom is the presiding member (quorum), and the appellant, employer and any other added parties provide consent. This provision would provide flexibility to prevent delays in rare instances that a member may not be available. For hearings heard by a two-member quorum, the presiding member has a deciding vote in rendering a decision.

Communication

In general, communications between the Board of Appeal and the parties could be done by mail, courier, telephone or electronic means. The Board of Appeal would use the contact information in the appeal file when it contacts or sends documents to parties or their representative. Parties would be required to notify the Board of Appeal as soon as possible of any changes to their contact information.

The proposed regulations would allow the Board of Appeal to continue an appeal process without providing further notice to an appellant or their representative if it is unable to reach them using the contact information provided, keeping in mind an appellant’s right to be heard and to have a fair hearing.

Appeal to the Board of Appeal

The proposed regulations set out the requirements to file a notice of appeal with the Board of Appeal. Appeals may be filed

A claimant would need to provide the following information on the notice of appeal:

Employers appealing to the Board of Appeal must provide the following information:

A notice of appeal is presumed to be filed

The proposed regulations require the Board of Appeal to notify the appellant and the Commission when it receives the appellant’s notice of appeal.

Documents filed by the Commission

The proposed regulations require the Commission to file with the Board of Appeal the following documents within seven business days of receiving the notice of appeal: a copy of the request for reconsideration, a copy of the reconsideration decision, any documents that set out the Commission’s arguments as well as all other relevant documents in its possession. The Board of Appeal can also grant the Commission additional time to file the documents.

Added parties

The proposed regulations provide that when a notice of appeal is received, the Board of Appeal must notify the following persons and add them as parties to the appeal:

The Board of Appeal may, on its own initiative or on request, add an employer as a party to an appeal.

Late appeal

Under the proposed regulations, appellants who file a notice of appeal after the 30-day deadline period set in DESDA would have to give reasons for the late appeal and the regional coordinator may ask the appellant to provide additional information about their notice of appeal.

When a late appeal is accepted, the Board of Appeal must add as a party, and notify, any claimant with a direct interest and the employer if they were notified of the reconsideration decision under appeal. The Board of Appeal could also add an employer on their own initiative.

Joining appeals

The proposed regulations allow the Board of Appeal to join two or more appeals together if they raise a common question and joining the appeals is not unfair to the parties.

Single notice of appeal

A single notice of appeal may be filed on behalf of multiple appellants, where the appeal involves a common question that the Commission has dealt with in reconsideration decisions made for each of the appellants. In addition, a notice of appeal for multiple appellants would need to identify the single appeal that would be heard, the outcome of which would be binding on all parties, and provide a group representative. The notice of appeal would also need to be accompanied by a document that contains each appellant’s relevant information such as their name, their social insurance number and their reconsideration identification number, as well as each appellant’s signed consent to be part of the group.

Written arguments and additional information

The proposed regulations provide guidance for parties wishing to file written arguments with respect to an appeal. These documents would need to be filed prior to the scheduled hearing date. In addition, a panel would not be able to consider any evidence filed after the hearing date unless it was requested by the panel or a party had made a request at the hearing that was approved by the panel with an agreed date for filing the material.

The proposed regulations also allow the Board of Appeal panel to seek additional information from the Commission related to issues under appeal before making a decision.

Documents filed with the Board of Appeal

Under the proposed regulations, any documents other than a notice of appeal must be filed by a party by mail or courier using the postal address set out on the Board of Appeal website or electronically using the electronic filing procedure set out for this purpose on the Board of Appeal website.

In addition, the proposed regulations provide that any document filed with the Board of Appeal is presumed to be filed

Any documents filed with the Board of Appeal would be added to the appeal record and a copy shared with the other parties as soon as feasible, provided they are not a duplicate of a document previously filed and already shared by the Board of Appeal.

The proposed regulations address matters in which a document sent by the Board of Appeal is presumed to have been received. Documents sent to a party or their representative are presumed to be received

Electronic documents

The proposed regulations provide that any electronic document filed with the Board of Appeal, or produced by it, would be considered to be the original version.

Further, the proposed regulations provide that the Board of Appeal may make an electronic copy of a document filed for an appeal, which would then become the original document, or provide an electronic copy and certify it as a true copy.

Translation of documents

A party who chooses to file a document that is not in English or in French must provide a translated version of the document in either English or French and file the translation along with the document. Any translated document would need to include the following:

Moreover, the proposed regulations provide that if the Commission files a document that is not in a party’s chosen language (French or English) and it did not originate from that party, that party may ask the Board of Appeal to provide them with the document translated into that language. The Commission would then be responsible to translate the document and file a copy of the translated version with the Board of Appeal.

Hearing

A notice of hearing must be sent to all parties. When a notice of appeal is filed within the 30-day deadline, the notice of hearing should be sent as soon as feasible once the Commission’s documents are received, When the notice of appeal is filed after the 30-day period and the Board of Appeal decides to hear the appeal, the notice of hearing should be sent as soon as feasible after that decision is made.

Region of the appellant for hearing

An appeal is to be heard in the appellant’s region, which, under the proposed regulations, would be the region specified in Column 2 of the schedule based on the postal address in the appellant’s appeal file.

The Executive Head may authorize the Board of Appeal to hear an appeal in another region due to the following circumstances:

Format of hearing

Where an appellant requests the appeal be heard in person, the appellant will be heard in person by a Board of Appeal panel. Any other parties may choose to attend in person at their own expense, by videoconference or teleconference, or elect not to attend.

The proposed regulations provide that when an appellant requests to attend the hearing by videoconference or teleconference, the parties may also participate by videoconference or teleconference, or elect not to attend.

In situations where an appellant does not wish to attend the hearing or fails to select a hearing format and cannot be reached, the parties may participate by videoconference or teleconference, or elect not to attend.

In situations where an in-person hearing would raise security or health concerns that cannot be prevented or mitigated or would be impractical for operational reasons, the Executive Head may change the format of the hearing. The parties may then participate by videoconference or teleconference or elect not to attend.

The proposed regulations provide guidance for circumstances in which a party is absent. Where a party is absent and they were duly notified of the date, time and format of hearing and did not provide prior notice of their absence, the panel may decide to proceed with the hearing in the absence of that party.

No hearing

In situations where the Commission and the appellant are the only parties to an appeal and the Commission concedes the appeal, the Board of Appeal may issue a decision on the record without holding a hearing.

Private hearing or restricted access

The proposed regulations address situations in which the Board of Appeal may, upon request or of its own initiative, hold a hearing in private to prevent the following risks of a public hearing:

In addition, the proposed regulations provide a panel’s presiding member with the authority to exclude any person from a hearing, when oral evidence concerning a circumstance of sexual or other harassment is given. In situations such as these, a copy of the audio of the oral evidence would be provided to the excluded party to be given an opportunity to respond to the evidence.

Postponing a hearing

A party may, as soon as possible before the hearing date, request the Board of Appeal to postpone the hearing. The Board of Appeal may grant this request and set a new hearing date without allowing the other parties to present arguments unless the principles of natural justice would require it. If the Board of Appeal grants a party’s first request for a postponement, it cannot grant another request by the same party unless it is filed with the Board of Appeal at least five business days before the new hearing date and is justified by exceptional circumstances.

Suspension of appeal

The Board of Appeal may suspend an appeal if there are other ongoing proceedings before the Board of Appeal or another tribunal that are dealing with similar issues or for which a decision may have a direct impact on the appeal or if it is required by the principles of natural justice. Accordingly, the Board of Appeal would lift the suspension once the above-noted conditions are resolved.

Abandonment of appeal

The proposed regulations require the Board of Appeal to inform the parties and end all proceedings where it has determined that an appeal has been abandoned under the provisions of DESDA.

The proposed regulations set out the elements that an appellant must provide to request the reopening of an abandoned appeal. An appellant’s request must include

Withdrawing an appeal

An appellant may withdraw their appeal by notifying the Board of Appeal in writing any time before the hearing or orally any time during the hearing. When the Board of Appeal makes its decision, it must also consider the notice of withdrawal.

Decisions

Under the proposed regulations, the Board of Appeal must make a decision on the day that the hearing concludes. However, the Executive Head may extend the time limit to make a decision for the following special reasons:

For a decision to be made, a majority of the panel members who heard the appeal must agree. Where a panel member disagrees with the majority, the proposed regulations require that the panel’s decision must include the dissenting opinion and the reasons for it. The Board of Appeal decision must contain the written or electronic signature of each panel member who heard the appeal.

Consultation

Consultations prior to prepublication

The third-party Reviewfootnote 4 took into consideration the full scope of the Tribunal’s mandate, structure, functions, performance, and relationships. Input was directly sought through interviews and workshops from those who interacted with the previous tribunals (previous Employment Insurance Board of Referees, Employment Insurance Umpire, CPP and OAS Review Tribunals, and Pension Appeals Board) and the Tribunal. Workshops with more than 30 government officials from ESD, the Tribunal, and the Administrative Tribunals Support of Service Canada (ATSSC) were also held to understand the appeals processes and the structures, policies, and legislation that supports their work.

Online consultations were promoted on 14 government websites, and over 17 680 emails were sent to target audiences. Between June 28, 2017, and August 8, 2017, four separate surveys were conducted with appellants, representatives, current and former tribunal membersfootnote 5 and employees who provide services to the Tribunal, with more than 900 completed responses received. In addition, over 30 written submissions were received from labour and community organizations, legal clinics and law firms, appellants and representatives, former and current Tribunal members, and the Commissioners for Workers and Employers. Six focus groups were held across Canada that included over 60 community and labour stakeholders, members of the previous tribunals and some appellants.

Overall, public consultations revealed dissatisfaction and frustration with service standards, timelines, the accountability of the Tribunal, and the accessibility of various processes, including decision-making and a legalistic tribunal that was difficult for the lay person to navigate.

Other comments by stakeholders included the perception of a shift in the balance of power from the previous three-member tribunal system of the former Board of Referees model, which was seen as a “trial by peers”, to a single decision-maker model of the Tribunal, who could often be in a location distant from that of the appellant and their associated work/life context. The elimination of tripartism in EI appeals was seen as not putting the client first, and therefore created a perception of reduced access and fairness.

The third-party review provided seven recommendations for the Minister’s consideration and a range of options. In particular, the Review recommended a suite of changes to shift the Tribunal to a client-centric model that is seen as fair and transparent and minimizes complexity to better serve clients needs.

Stakeholder consultations preceding Board of Appeal legislation — August to September 2022

Between August 19, 2022, and September 9, 2022, the Government consulted with the Commissioner for Employers and the Commissioner for Workers, union representatives, legal representatives, community representatives, employer representatives and the general public, including former EI appellants (workers and employers) on topics pertaining to the design and proposed legislative changes related to the Board of Appeal, with the objective of examining how the EI program could improve the appeals process. The results of the roundtable discussions and an online survey played a key role in the draft legislation that was presented to Parliament in December 2022, the legislative amendments included in Budget 2023 that received royal assent on June 22, 2023, and these proposed regulations.

Two virtual roundtable consultations took place with the Commissioners and external stakeholders, with approximately 25 of 40 invited stakeholder groups participating. Written submissions regarding five main themes, namely regional representation, choice of hearing format, full-time/part-time status of members, the reporting structure of the Board of Appeal, and the appointment authority of the Executive Head, were also received.

In addition to the roundtable consultations, an online survey was launched during the same period, which allowed Canadians to share their views and preferences on the design of a new EI appeals process. The survey was open to former appellants and their representatives as well as the general public. Over 10 000 former EI appellants were invited to participate by mail. A total of 400 respondents completed the survey. Of the 400 respondents, 386 were individuals, and 14 were representatives of an organization.footnote 8

The roundtable consultations highlighted a need for diverse regional representation for Board of Appeal members to allow for understanding of the regional employment reality, language and expressions. A desire to return to the Board of Referees model for member appointments and a need for additional hearing locations were also noted. There was strong endorsement for having full-time regional coordinators to support the Executive Head, as well as a preference for part-time Board of Appeal members to serve on tripartite panels.

With respect to the format of hearings, roundtable feedback provided varied results, in that stakeholders noted that in-person hearings should be the default. However, survey respondents favoured the appellants having a certain flexibility to choose their hearing format, including in-person, by videoconference or by teleconference. Key takeaways regarding the reporting relationship between the Board of Appeal and the Commission included the following:

The results of the online survey provided similar feedback indicating a preference for Board of Appeal members to have local ties to the region they serve. The majority of clients who completed the survey indicated that they attended their appeal hearing through virtual means (teleconference or videoconference) and that they were satisfied with their ability to present their arguments during the hearing. Specifically, 65% of survey respondents agreed that a virtual form of hearing offered the same opportunity to present their arguments as that of an in-person hearing, and 70% of respondents indicated they would accept a different form of hearing than their preferred choice if it meant having the hearing at an earlier date. Several respondents noted that a return to a three-person panel to hear an appeal was important.

Ongoing stakeholder consultations

Informal consultations such as client satisfaction surveys are planned to follow the launch of the Board of Appeal. Furthermore, the Board of Appeal will report to the Commission on matters such as performance. This will allow the Board of Appeal to be well placed to address stakeholder concerns, as the Commissioner for Employers and the Commissioner for Workers, who are part of the Commission, are responsible for representing the views and positions of organizations and individuals affected by the EI program.

Modern treaty obligations and Indigenous engagement and consultation

As required by the Cabinet Directive on the Federal Approach to Modern Treaty Implementation, an assessment of modern treaty implications was conducted on the initiative. The assessment did not identify any modern treaty implications or obligations.

Instrument choice

No alternative policy instruments are available since the legislative amendments to DESDA require that the processes and operations of the Board of Appeal be established by regulation.

Regulatory analysis

Benefits and costs

It is estimated that the proposed regulations will impose an incremental cost estimated at $330,136 over the 2025 to 2034 period.

Baseline and regulatory scenario

The baseline and regulatory scenarios analysis compares various provisions of the proposed regulations to those in existing statutes, regulations, policies, and practices in order to identify incremental costs or benefits. The analysis shows that these regulations’ incremental costs or benefits are negligible.

Baseline

The amendments to DESDA made under BIA 2023 provide the necessary framework to establish the EI Board of Appeal. Specifically, the legislation provides for such elements as the tripartite nature of the Board of Appeal, composition of panels, regional representation and diversity among others.

If, in the absence of the proposed regulations, the Board of Appeal was to commence operations and begin hearing EI appeals, then it would be expected to operate in a manner generally consistent with the current regulations and rules that guide the Tribunal, which is the baseline for this proposal.

Regulatory scenario

The proposed regulations were drafted to include similar provisions to that of the current regulations that guide the operations of the Tribunal, drawing upon its best practices. Therefore, the proposed provisions are comparable to the Social Security Tribunal Regulations, 2022 and the Social Security Tribunal Rules of Procedure and have been determined to not impose incremental costs except for the provision that allows an appeal to be heard in a different region from that of the appellant.

Costs and benefits

It is estimated that the regulations will impose a cost of $330,136 over the 2025–2034 period.

Cost of appeals heard outside the region of the appellant

The proposed regulations provide for situations where an appeal may be heard in a different region from that of the appellant for operational efficiency or for any other circumstances assessed and approved by the Executive Head. Estimated costs could be incurred to cover possible travel expenses for situations where one or more members may need to travel to hear an appeal in person.

Overall, the Department of ESD estimates that the Board of Appeal will receive approximately 4 000 appeals per year (the Tribunal’s General Division received 3 968 appeals in 2022–2023). It is estimated that 1 200 of these appeals will be in-person hearings.

An estimated 10% of these 1 200 in-person hearings (approximately 120) are estimated to involve circumstances where an appeal is heard in a different region for operational efficiencies or circumstances assessed and approved by the Executive Head of the Board of Appeal.

This incremental cost was estimated using current National Joint Council Rates and Analysis (April 2024) for both one-day and two-day travel costs that include mileage, hotel, meal allowance and incidentals calculated with the total number of in-person hearings for a three-member panel.

Estimated travel expenses are expected to cost the Board of Appeal $391.70 on average per hearing for a three-member panel, recognizing that 10% would involve an estimated two days of travel and 90% would include an estimated one day of travel. The annual cost is estimated to be $47,004.

The total monetized cost of implementing the proposed regulations is estimated at $330,136 over the 2025 to 2034 period. The cost has been discounted at 7% and is expressed in 2024 prices with 2025 as the present value base year.

Benefits

The benefits of the proposed regulations have been addressed qualitatively. In general, the proposed regulations would benefit all parties to first level EI appeals by providing transparent processes and procedures to guide the operations of the Board of Appeal on which the parties can rely. Additional benefits of the proposed regulations are listed below.

Small business lens

Analysis under the small business lens concluded that the proposed regulations would not impact Canadian small businesses.

One-for-one rule

The one-for-one rule does not apply, as there are no anticipated impacts on business.

Regulatory cooperation and alignment

This proposal is not related to a work plan or commitment under a formal regulatory cooperation arrangement or forum.

Provinces and territories have not been engaged, since the proposed regulations will perform similar functions to that of the Social Security Tribunal Rules of Procedure that currently guide all levels of the Tribunal operations. The determination of eligibility for EI benefits and the adjudication of EI appeals under the Employment Insurance Act remains unchanged. A similar structure does not exist at a provincial or territorial level since EI is a federal program.

Effects on the environment

In accordance with the Cabinet Directive on the Strategic Environmental and Economic Assessment, a preliminary scan concluded that a strategic environmental assessment is not required.

Gender-based analysis plus

The EI program does not record and report on data by gender and ethnicity regarding individuals who choose to appeal a claim for EI benefits.

Information regarding EI appellants was gathered from annual reports published by the Tribunal, which revealed that the majority of EI appeals are established by individuals. According to the annual report of the Tribunal (2023–2024), 99% of the appeals filed with the Tribunal’s General Division came from claimants themselves, with 1% from employers.footnote 6

The Tribunal published key demographics related to EI appeals in August 2021. The Tribunal reviewed 480 of the 4 472 files for the period of one year from July 1, 2020, to June 30, 2021. That information revealed that 44% of appellants identified with the he/him pronouns, 53% identified with the she/her pronouns and the remaining 3% was unknown. This roughly indicates that the proposed regulations will evenly affect both women and men.

Further, the information on the key demographics provided that 62% of the appeals were related to regular benefits, 14% involved sickness benefits, 14% were related to maternity benefits and other benefits were appealed 10% of the time. This roughly corroborates the Tribunal’s data regarding pronouns, due to men being a larger proportion of regular benefit claimants and women being a larger proportion of claimants of other benefit types.

Most appeals were heard in English, which represented 74% of the appeals, with 26% of the files appealed in French and 5% of the EI appeal files requiring the use of an interpreter. The proposed regulations provide that all parties to an appeal may participate in their official language of choice, which is expected to benefit the majority of parties. The small proportion of parties that do not speak an official language would benefit from the interpreter provisions of the proposed regulations.

Rationale

Under DESDA, the Commission may make regulations with regard to the Board of Appeal with the approval of the Governor in Council. The proposed regulations set out the necessary details to support the implementation and operation of the Board of Appeal.

Implementation, compliance and enforcement, and service standards

Implementation

The amendments to DESDA which established the Board of Appeal and provided for the administration of the Board of Appeal, such as the composition of hearing panels, regional representation, diversity and appointment of the Executive Head and regional co-ordinators, are already in force.

The additional amendments will be brought into force via an Order in Council and the intention is to have the proposed regulations in effect on the same date so that the Board of Appeal will become operational and begin accepting appeals at that time. For a period of time both the Board of Appeal and the General Division of the Social Security Tribunal will run in parallel to allow the General Division of the Social Security Tribunal, time to conclude in-progress EI appeals. A final Order in Council will be required to conclude the operations of the EI Section of the Tribunal’s General Division, approximately one year following the commencement of operations at the Board of Appeal.

Compliance and enforcement

While the proposed regulations are silent on compliance and enforcement measures, the EI program regularly reports on EI recourse to the Parliament and Canadians through the annual tabling of the EI Monitoring and Assessment Report (MAR), which includes information regarding service delivery, the client experience, application intake, claims processing, accuracy review, appeals, and recourse.

Service standards

The expected outcome is a client-centric and simpler recourse system to hear and decide first level EI appeals. Performance indicators and targets for service standards specific to the EI Board of Appeal have been developed, to monitor timely processing of appeals and issuance of decisions, as well as overall client satisfaction. Performance indicators are intended to be posted on the Board of Appeal’s website on an annual basis as soon as possible after the end of each fiscal year. Client surveys would be used as a primary methodology to gather information and measure whether desired outcomes are achieved. Administrative data from appeals would be collected to measure results in relation to expected standards.

The intent would be to use the EI MAR to strengthen the reporting on outcomes of the entire recourse process, including the Board of Appeal. The intent would be to leverage information and data from the EI MAR to support an overall comprehensive understanding of the performance and results of the recourse process.

Contact

Robert Lalonde
Director
Individual Payments and Services on Demand
Integrated Services Strategy and Operations
Service Canada
Email: esdc.boa_regulations_comments-boa_regulations_comments.edsc@hrsdc-rhdcc.gc.ca

PROPOSED REGULATORY TEXT

Notice is given that the Canada Employment Insurance Commission, subject to the approval of the Governor in Council, proposes to make the annexed Employment Insurance Board of Appeal Regulations under section 68.2footnote a of the Department of Employment and Social Development Act footnote b and paragraph 114(2)(b)footnote c of the Employment Insurance Act footnote d.

Interested persons may make representations concerning the proposed Regulations within 30 days after the date of publication of this notice. They are strongly encouraged to use the online commenting feature that is available on the Canada Gazette website but if they use email, mail or any other means, the representations should cite the Canada Gazette, Part I, and the date of publication of this notice, and be sent to Robert Lalonde, Director, Integrated Service Strategy and Operations, Employment Insurance Board of Appeal Secretariat, 140 Promenade du Portage, 2nd Floor, Gatineau, Quebec K1A 0J9 (email: esdc.boa_regulations_comments-boa_regulations_comments.edsc@hrsdc-rhdcc.gc.ca).

Ottawa, December 5, 2024

Wendy Nixon
Assistant Clerk of the Privy Council

Employment Insurance Board of Appeal Regulations

Interpretation

Definitions

1 The following definitions apply in these Regulations.

Act
means the Department of Employment and Social Development Act. (Loi)
appellant
means any person who is the subject of a reconsideration decision of the Commission, or the employer of the claimant who is the subject of such a decision, who appeals that decision under section 113 of the Employment Insurance Act. (appelant)
claimant
has the same meaning as in subsection 2(1) of the Employment Insurance Act. (prestataire)
employer
has the same meaning as in subsection 2(1) of the Employment Insurance Act. (employeur)
party
means an appellant, the Commission or any person added to the appeal under section 16. (partie)
reconsideration decision
means a decision made by the Commission under section 112 of the Employment Insurance Act, including a decision in relation to further time to make a reconsideration request. (décision de révision)

General principle

2 These Regulations must be interpreted and applied in a manner that ensures that the appeal process is as simple and efficient as the principles of natural justice allow.

General Provisions

Application

3 These Regulations apply to appeals made under section 113 of the Employment Insurance Act.

Matters not covered by Regulations

4 The procedure applicable to any matter that arises in the context of an appeal that is not covered by these Regulations must be determined by the Board of Appeal by analogy to these Regulations, to the extent that the principles of natural justice allow.

Participation of parties in appeal process

5 Parties are required to comply with the Board of Appeal’s directions, to respect its deadlines and to communicate with it as required.

Communications

6 (1) Unless otherwise specified in these Regulations, communications between the Board of Appeal and parties, other than the filing of documents, can be done by mail, courier, telephone or electronic means.

Contact information on file

(2) The Board of Appeal must use the contact information in the appeal record when it contacts or sends documents to a party.

Changes to contact information

(3) Parties must notify the Board of Appeal of any changes to their contact information as soon as feasible.

Failure to contact party

(4) To the extent that the principles of natural justice allow, the Board of Appeal may continue the appeal process without providing further notice to a party if it fails to contact them using the contact information provided.

Language of appeal

7 An appellant must choose to have the appeal heard in English or French, and any other party may participate in the appeal in the official language of their choice.

Interpretation services

8 (1) The Board of Appeal must provide, to the extent possible, interpretation services for a hearing if requested by a party.

Request

(2) A party who makes such a request must do so in writing as soon as feasible.

External interpretation services

(3) A party may be accompanied, at their own expense, by their own interpreter.

Accommodation measures

9 A party who has made a request for accommodation must, to the extent possible, be accommodated by the Board of Appeal so that they may fully participate in the appeal.

Reimbursement and compensation

10 For the purposes of section 43.15 of the Act, any party other than the Commission may be reimbursed for their expenses or receive an allowance under that section if

Members of the Board of Appeal

Members assigned to regions

11 For the purposes of subsection 43.04(5) of the Act, the regions to which members of the Board of Appeal are to be assigned are those that are listed in column 2 of the schedule to these Regulations.

Quorum

12 (1) The quorum of a panel referred to in subsection 43.05(1) of the Act is two members, one of whom is the presiding member.

Absence of member

(2) A hearing may take place in the absence of a member of the panel who becomes unable to act if the quorum is maintained and if consent is provided by the appellant and any person added to the appeal under section 16.

Casting vote

(3) The presiding member has a casting vote in a decision made in the circumstances described in subsection (2).

Appeal to the Board of Appeal

Notice of appeal

13 (1) To appeal a reconsideration decision, an appellant may file a notice of appeal with the Board of Appeal

Claimant

(2) A notice of appeal filed by a claimant must include

Employer

(3) A notice of appeal filed by an employer must include

Presumed date of filing notice of appeal

(4) A notice of appeal is presumed to be filed

Confirming receipt of the notice of appeal

(5) The Board of Appeal must notify the appellant as soon as feasible after it receives their notice of appeal.

Notifying the Commission

14 The Board of Appeal must notify the Commission as soon as feasible after receiving a notice of appeal.

Documents to be filed by Commission

15 Within seven business days after the day on which the Commission is notified of the notice of appeal, or within any additional time granted by the Board of Appeal, the Commission must file the following with the Board of Appeal:

Added parties

16 (1) When a notice of appeal is received by the Board of Appeal, it must add the following persons to the appeal and notify them:

Other parties

(2) The Board of Appeal may, on its own initiative or on request, add any other employer to an appeal.

Late appeal

17 (1) An appellant who files a notice of appeal after the period prescribed in subsection 43.11(1) of the Act must provide reasons for the late notice.

Additional information

(2) The regional coordinator of the Board of Appeal may ask the appellant to provide any additional information about their notice of appeal.

Added parties

(3) If a notice of appeal filed under subsection (1) is accepted, the Board of Appeal

Joining appeals

18 The Board of Appeal may join two or more appeals together if

Single notice of appeal

19 (1) A single notice of appeal may be filed on behalf of a group of appellants if the appeal involves a common question that the Commission has dealt with in a reconsideration decision that has been made with respect to each of the appellants.

Content

(2) The notice of appeal must

Written arguments

20 Any party who wishes to file written arguments with the Board of Appeal must do so before the scheduled hearing date.

Late filing of evidence

21 The Board of Appeal must not consider any evidence filed after the hearing unless

Information from Commission

22 At any time before the Board of Appeal gives a decision on the appeal, the panel may seek additional information relevant to the appeal from the Commission.

Documents

How to file documents

23 (1) A party who files any document with the Board of Appeal that is required to be filed under the Act, other than a notice of appeal, or any document in support of their position must do so

Presumed date of filing

(2) Any document filed with the Board of Appeal under subsection (1) is presumed to be filed

Filing and sending documents

24 (1) The Board of Appeal must add any document filed with it by a party to the appeal record and send a copy of it to the other parties to the appeal as soon as feasible unless it is a duplicate of a document previously filed and sent.

Presumed date of reception of documents

(2) A party is presumed to have received any document sent by the Board of Appeal under subsection (1) if the document is

Electronic documents

25 (1) Any electronic document filed with or produced by the Board of Appeal is considered to be the original version of the document.

Making, providing and certifying copies

(2) The Board of Appeal may, with regard to any document that is filed with it, do any of the following:

Documents not in English or French

26 (1) A party who files a document with the Board of Appeal that is not in English or French must

Information to be filed with the translation

(2) The following information must be filed with the translated document:

Request for translation of documents

27 (1) If the Commission files a document with the Board of Appeal that is not in a party’s chosen language for the appeal and that did not originate from that party, that party may request the Board of Appeal to provide them with a translation of the document in that language.

Commission to file translated documents

(2) After a request is made under subsection (1), the Commission must have the document translated and file the translated document with the Board of Appeal.

Hearing

Notice of hearing

28 The Board of Appeal must send a notice of hearing to all the parties

Region of appellant for hearing

29 (1) For the purposes of subsection 43.16(1) of the Act, an appeal is to be heard in the most suitable region listed in column 2 of the schedule to these Regulations, based on the appellant’s postal address in the appeal record.

Other region for hearing

(2) However, the Executive Head of the Board of Appeal may authorize that an appeal be heard in a region other than the region referred to in subsection (1) in any of the following circumstances:

Format of hearing

30 (1) For the purposes of subsection 43.16(2) of the Act, an appeal is to be heard as follows:

Special circumstances

(2) Despite subsection (1), if the Board of Appeal determines that an in-person hearing would raise security or health concerns that cannot be prevented or mitigated or would be impractical for operational reasons, the Executive Head of the Board of Appeal may change the format of the hearing and the parties may

Absence of party

(3) The Board of Appeal may decide to hold a hearing in the absence of a party who was duly notified of the date, time and format of the hearing and who, without prior notice, fails to appear.

No hearing

(4) If the Commission and the appellant are the only parties to the appeal and the Commission concedes the appeal, the Board of Appeal may give a decision based on the appeal record without holding a hearing.

Private hearing

31 For the purposes of subsection 43.16(3) of the Act, the Board of Appeal may, on its own initiative or on request, hold all or part of a hearing in private if it determines that there are no alternative measures that can prevent or mitigate any of the following serious risks that could result from a public hearing:

Exclusion of persons from a hearing

32 (1) The presiding member may exclude any person from a hearing during which oral evidence concerning a circumstance of sexual or other harassment will be given.

Recording made available

(2) Any party who chooses to participate in the hearing and who is excluded under subsection (1) must be provided with a copy of the audio recording of oral evidence given at the hearing and an opportunity to respond to the evidence.

Postponing hearing

33 (1) A party may, as soon as feasible before the scheduled hearing date, request that the Board of Appeal postpone the hearing.

New hearing date

(2) The Board of Appeal may grant a request made under subsection (1) and set a new hearing date without asking the other parties to present arguments, unless the principles of natural justice require it.

Subsequent request

(3) If the Board of Appeal grants a party’s first request under subsection (1), it may not grant a further request by the same party unless it is

Suspension of appeal

34 (1) The Board of Appeal may suspend an appeal if

Lifting suspension

(2) The Board of Appeal must lift the suspension if the reasons for the suspension set out in subsection (1) no longer exist.

Abandonment of appeal

35 (1) If the Board of Appeal determines that an appeal has been abandoned under subsection 43.19(1) of the Act, it must inform the parties and end all proceedings.

Application to reopen appeal following abandonment

(2) An appellant who files an application to reopen an appeal under subsection 43.19(2) of the Act must include

Withdrawing appeal

36 (1) An appellant may withdraw their appeal by notifying the Board of Appeal

Consideration of withdrawal

(2) When the Board of Appeal gives a decision under subsection 43.13(1) of the Act, it must take into account a notice of withdrawal filed under paragraph (1)(b).

Decision

Decision made

37 (1) The Board of Appeal must give a decision under subsection 43.13(1) of the Act on the day that the hearing concludes.

Majority decision

(2) For a decision to be made, a majority of the panel members who heard the appeal must agree and this majority can be obtained by any combination of the panel members.

Dissenting opinion

(3) The decision must include any dissenting opinion and the reasons for it.

Signing of decision

(4) The decision must contain the written or electronic signature of each panel member who heard the appeal.

Extension of time to give decision

(5) For the purposes of section 43.14 of the Act, the Executive Head of the Board of Appeal may extend the time limit set out in subsection (1) for the following special reasons:

Consequential Amendments to the Employment Insurance Regulations

38 Section 80 of the Employment Insurance Regulations footnote 7 is replaced by the following:

80 Benefits are not payable in accordance with a decision of the Employment Insurance Section of the Social Security Tribunal or the Employment Insurance Board of Appeal established under section 43.01 of the Department of Employment and Social Development Act if, within 21 days after the day on which a decision is given, the Commission appeals to the Appeal Division of the Social Security Tribunal on the ground that the Employment Insurance Section or the Board of Appeal, as the case may be, has erred in law.

39 Section 80 of the Regulations is replaced by the following:

80 Benefits are not payable in accordance with a decision of the Employment Insurance Board of Appeal established under section 43.01 of the Department of Employment and Social Development Act if, within 21 days after the day on which a decision is given, the Commission appeals to the Appeal Division of the Social Security Tribunal on the ground that the Board of Appeal has erred in law.

40 (1) The portion of subsection 82(1) of the Regulations before paragraph (a) is replaced by the following:

82 (1) If either a decision of the General Division of the Social Security Tribunal that declares a provision of the Act or these Regulations to be ultra vires or a decision of the Employment Insurance Board of Appeal established under section 43.01 of the Department of Employment and Social Development Act that declares a provision of these Regulations to be ultra vires is appealed by the Commission to the Appeal Division of the Social Security Tribunal, benefits are not payable in respect of the claim for benefits that is the object of the decision — nor in respect of any other claim for benefits made after that decision, if benefits would not be payable except for that decision — until

(2) Paragraph 82(1)(b) of the French version of the Regulations is replaced by the following:

41 (1) The portion of subsection 82(1) of the Regulations before paragraph (a) is replaced by the following:

82 (1) If a decision of the Employment Insurance Board of Appeal established under section 43.01 of the Department of Employment and Social Development Act that declares a provision of these Regulations to be ultra vires is appealed by the Commission to the Appeal Division of the Social Security Tribunal, benefits are not payable in respect of the claim for benefits that is the object of the decision — nor in respect of any other claim for benefits made after that decision, if benefits would not be payable except for that decision — until

(2) Paragraph 82(1)(b) of the Regulations is replaced by the following:

Coming into Force

S.C. 2023, c. 26

42 (1) Subject to subsection (2), these Regulations come into force on the day on which section 634 of the Budget Implementation Act, 2023, No. 1 comes into force, but if these Regulations are registered after that day, they come into force on the day on which they are registered.

S.C. 2023, c. 26

(2) Sections 39 and 41 come into force on the day on which section 635 of the Budget Implementation Act, 2023, No. 1 comes into force.

SCHEDULE

(Section 11 and subsection 29(1))

Board of Appeal Regions
Item

Column 1

Province

Column 2

Regions

1 Ontario
  • (a) Barrie
  • (b) Hamilton
  • (c) Kitchener
  • (d) Oshawa
  • (e) Ottawa
  • (f) Sudbury
  • (g) Thunder Bay
  • (h) Toronto
  • (i) Windsor
2 Quebec
  • (a) Chicoutimi
  • (b) Gaspé
  • (c) Montréal
  • (d) Québec
  • (e) Rouyn-Noranda
  • (f) Sherbrooke
  • (g) Trois-Rivières
3 Nova Scotia
  • (a) Halifax
  • (b) New Glasgow
  • (c) Sydney
  • (d) Yarmouth
4 New Brunswick
  • (a) Bathurst
  • (b) Fredericton
  • (c) Moncton
  • (d) Saint John
5 Manitoba
  • (a) Brandon
  • (b) Winnipeg
6 British Columbia
  • (a) Kamloops
  • (b) Kelowna
  • (c) Prince George
  • (d) Vancouver
  • (e) Victoria
7 Prince Edward Island Charlottetown
8 Saskatchewan
  • (a) Regina
  • (b) Saskatoon
9 Alberta
  • (a) Calgary
  • (b) Edmonton
  • (c) Lethbridge
10 Newfoundland and Labrador
  • (a) Corner Brook
  • (b) St. John’s

Terms of use and Privacy notice

Terms of use

It is your responsibility to ensure that the comments you provide do not:

  • contain personal information
  • contain protected or classified information of the Government of Canada
  • express or incite discrimination on the basis of race, sex, religion, sexual orientation or against any other group protected under the Canadian Human Rights Act or the Canadian Charter of Rights and Freedoms
  • contain hateful, defamatory, or obscene language
  • contain threatening, violent, intimidating or harassing language
  • contain language contrary to any federal, provincial or territorial laws of Canada
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity
  • contain external links
  • contain a language other than English or French
  • otherwise violate this notice

The federal institution managing the proposed regulatory change retains the right to review and remove personal information, hate speech, or other information deemed inappropriate for public posting as listed above.

Confidential Business Information should only be posted in the specific Confidential Business Information text box. In general, Confidential Business Information includes information that (i) is not publicly available, (ii) is treated in a confidential manner by the person to whose business the information relates, and (iii) has actual or potential economic value to the person or their competitors because it is not publicly available and whose disclosure would result in financial loss to the person or a material gain to their competitors. Comments that you provide in the Confidential Business Information section that satisfy this description will not be made publicly available. The federal institution managing the proposed regulatory change retains the right to post the comment publicly if it is not deemed to be Confidential Business Information.

Your comments will be posted on the Canada Gazette website for public review. However, you have the right to submit your comments anonymously. If you choose to remain anonymous, your comments will be made public and attributed to an anonymous individual. No other information about you will be made publicly available.

Comments will remain posted on the Canada Gazette website for at least 10 years.

Please note that communication by email is not secure, if the attachment you wish to send contains sensitive information, please contact the departmental email to discuss ways in which you can transmit sensitive information.

Privacy notice

The information you provide is collected under the authority of the Financial Administration Act, the Department of Public Works and Government Services Act, the Canada–United States–Mexico Agreement Implementation Act,and applicable regulators’ enabling statutes for the purpose of collecting comments related to the proposed regulatory changes. Your comments and documents are collected for the purpose of increasing transparency in the regulatory process and making Government more accessible to Canadians.

Personal information submitted is collected, used, disclosed, retained, and protected from unauthorized persons and/or agencies pursuant to the provisions of the Privacy Act and the Privacy Regulations. Individual names that are submitted will not be posted online but will be kept for contact if needed. The names of organizations that submit comments will be posted online.

Submitted information, including personal information, will be accessible to Public Services and Procurement Canada, who is responsible for the Canada Gazette webpage, and the federal institution managing the proposed regulatory change.

You have the right of access to and correction of your personal information. To seek access or correction of your personal information, contact the Access to Information and Privacy (ATIP) Office of the federal institution managing the proposed regulatory change.

You have the right to file a complaint to the Privacy Commission of Canada regarding any federal institution’s handling of your personal information.

The personal information provided is included in Personal Information Bank PSU 938 Outreach Activities. Individuals requesting access to their personal information under the Privacy Act should submit their request to the appropriate regulator with sufficient information for that federal institution to retrieve their personal information. For individuals who choose to submit comments anonymously, requests for their information may not be reasonably retrievable by the government institution.